Junior IT Helpdesk Support Specialist - Remote in Bali (Canggu, Ubud, Denpasar, Jimbaran)

Are you passionate about technology and eager to launch your IT career? Visaya Knowledge Process Outsourcing Corporation is seeking a motivated Junior IT Helpdesk Support Specialist to join our dynamic team remotely in Bali! This is your chance to gain hands-on experience in IT support and help our clients resolve their technical issues efficiently. With a focus on customer service and technical proficiency, you'll be part of a team that values continuous learning and growth.

As a Junior IT Helpdesk Support Specialist at Visaya, you'll be responsible for providing first-line technical support to our clients. You'll use tools like ServiceNow, Zendesk, and Microsoft Teams to manage tickets, troubleshoot issues, and ensure smooth operations. Whether you're in Canggu, Ubud, Denpasar, or Jimbaran, you'll have the flexibility to work from anywhere in Bali while contributing to our global client base.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to clients, resolving hardware, software, and network issues.
• Manage and track support tickets using ServiceNow and Zendesk.
• Document and maintain detailed records of all support activities.
• Collaborate with cross-functional teams to ensure timely resolution of technical issues.
• Assist in the implementation and maintenance of IT infrastructure.
• Conduct regular system checks and updates to prevent potential issues.
• Train and mentor junior staff on best practices and troubleshooting techniques.
• Participate in continuous learning and development to enhance technical skills.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 1-2 years of experience in IT support or a similar role.
• Proficient in using ServiceNow and Zendesk for ticketing and support.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with network protocols and basic networking concepts.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• ITIL Foundation Certification is a plus.

🛠️ Keahlian

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